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Customer Solutions Specialist
Accurate Lock and Hardware
administration

Customer Support Division




Job Description:


Accurate Lock and Hardware is looking for someone to join our customer solutions team. In this role, you will communicate with customers via phone and email, help determine their requirements, process purchase orders, provide quotations, check on order status and expedite orders. You will be part of a team that provides customer service and support for a wide array of products to a network of showroom and contract hardware distributors, OEM accounts, architects, designers and specifiers. No industry experience necessary, diverse background are welcome.


Daily Responsibilities:


– Be knowledgeable about our product offering – Field general phone calls regarding product inquiries, order status, technical support, quotation requests etc. – Provide quotations with price and lead times – Interact with customer base via email – Emphasize and highlight our product features – Answer questions about our products – Apply product features to the customer applications – Collaborate with colleagues on many levels – Provide general technical support where applicable – Help customer troubleshoot our products


Job Requirements:


– Positive attitude, especially when interacting with other customers – Ability to multi-task and work on multiple projects at a time – Attention to detail, problem solving and communication skills – Solution-based mindset – Aptitude for simple math including fractions and decimals


Compensation:


N/A


Job Location(s):


Stamford, Connectiicut


Source:

Company Career Section


Competition:

just Company Career Section, no job aggregators




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