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Business Analyst
Philip Morris International
administration




Job Description:


The Business Analyst will contribute to the development of an overarching strategy of the consumer journey phase they are assigned to. This position will be working closely with Consumer Programs Managers, other stakeholders in the market, and PMI Operations Center to clarify and further define the consumer journey to improve the customer's experience. In this position, you will have end to end ownership of deliveries of a consumer program (acquisition, retention programs and services) including analysis, design, planning and delivery assurance. You will identify opportunities to develop new or improve existing ways to satisfy consumer needs and meet business KPI's.


Daily Responsibilities:


•Understand consumer base, their needs and pain points by performing in depth data analysis utilizing the research data and consumer feedback to recognize gaps and opportunities in implemented programs. •Formulate critical business needs & design business processes to enable teams to build, implement new or enhance existing omni-channel consumer programs •Define clear goals and objectives for business processes within consumer programs, involve stakeholders in the process and document processes using process modeling techniques and tools. •Continuously monitor and measure programs and processes performance. Validate the IT build for each service and consumer program to ensure seamless consumer experience. PROJECT PLANNING, MANAGEMENT & DEPLOYMENT •Work with project teams to implement projects with well-defined outcomes, milestones, and metrics. •Timely follow-up on the various project milestones with the underlying objective of fast but fully consumer centric execution. PROJECT GOVERNANCE AND REPORTING. •Actively monitor program status & performance throughout its life cycle (KPIs, ROI, impact).


Job Requirements:


•At least 3 years of experience in commercial systems and/or digital background, business/process/solutions design background. •Experience with campaign management software and BI tools. •Omni-channel program design & implementation experience •Experience managing system developments. •Prior experience in a quantitative or analytical role. •Passionate about consumer experience, process mapping, and enhanced solutions. •Highly collaborative with ability to manage various stakeholders and exercise indirect influence. •BPM certification is a plus. •Bachelor’s degree in Economics, Business Administration, or another relevant field. •Legally authorized to work in the U.S.


Compensation:


Annual Base Salary Range: $92,000-$126,500


Job Location(s):


Stamford, CT


Source:

Company Career Section


Competition:

N/A


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