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Consumer Programs Specialist
Philip Morris International
administration

Job ID: 56675039




Job Description:


The Consumer Programs Specialist will contribute to the development of an overarching strategy of the Consumer Journey phase they are assigned to. This position will be working closely with Consumer Programs Managers and other stakeholders in the market and in PMI Operations Center to clarify and further define the consumer programs as well as bringing them to life, eventually improving the consumer’s experience.


Daily Responsibilities:


• End to end ownership of deliveries of their assigned programs, including analysis, design, planning and delivery assurance. • Identify opportunities to develop new or improve existing ways to satisfy consumer needs and meet business KPIs • Omni-Channel Program Design & Implementation • Understand consumer base, their needs and pain points by performing in depth data analysis utilizing the research data and consumer/front line feedback to recognize gaps and opportunities in implemented programs. • Formulate critical business needs & design business processes to enable teams to build, implement new or enhance existing omni-channel consumer programs (acquisition, retention programs and services). • Define clear goals and objectives for business processes within consumer programs, involve stakeholders in the process and document processes using process modeling techniques and tools. • Continuously monitor and measure programs and processes performance. Validate the IT build for each service and consumer program to ensure seamless consumer experience. • Project planning, management, and deployment - work with project teams to implement projects with well-defined outcomes, milestones, and metrics. • Project governance and reporting - actively monitor program status & performance throughout its life cycle (KPIs, ROI, impact).


Job Requirements:


•At least 3 years of experience in commercial systems and/or digital background, business/process/solutions design background. •Experience with campaign management software and BI tools. •Omni-channel program design & implementation experience •Experience managing system developments. •Prior experience in a quantitative or analytical role. •Curious, passionate about consumer experience, process mapping, and enhanced solutions. •Highly collaborative with ability to manage various stakeholders and exercise indirect influence. •BPM certification is a plus. •Bachelor’s degree in Economics, Business Administration, or another relevant field. •Legally authorized to work in the U.S.


Compensation:


Annual Base Salary Range: $92,000-$126,500


Job Location(s):


Stamford, CT


Source:

Company Career Section


Competition:

N/A


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