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Senior Manager, Client Retention
gartner
administration
Job Description:
Daily Responsibilities:
Lead Deal Support through cross-functional influencing skills on the highest value/most complex renewals across Gartner; implement programs ensuring Gartners retention and growth strategy
Create scalable action plans and lead presentations in planning sessions and strategy meetings with Senior Leaders across Team NCVI partners
Drive strong collaboration with Client Value Managers (CVMs), and our Center of Excellence partners to build strong business cases for renewal and growth of our large deals
Lead quantitative & qualitative analyses to solve Gartners retention and growth challenges; partner with cross-functional teams to implement solutions
Drive constant improvement and renovation/innovation of our processes and tools to improve quality and productivity, along with scaling the teams operational model to deliver exceptional deal support.
Own your actions, measure progress and lead initiatives/ complex projects to completion with action-driven insights
Job Requirements:
Bachelors degree with 5-7+ years of experience in completing complex analyses and solving challenging business problems as a business analyst/ consultant at a top-tier consulting firm, investment banking associate or strategy analyst for a leading company
Master's degree preferred
Ability to influence leaders to drive business outcomes and growth
Ability to synthesize complex problems into simple, concise statements/ core messages, and present/ communicate to key stakeholders and clients
Outstanding project management skills (projects involving internal and external stakeholders) with ability to meet tight deadlines and prioritize workloads
Forward thinking ability in order to anticipate and mitigate risks to client retention
Analytical and proficient in MS Office suite, including Excel and PowerPoint, and is able to clearly present and articulate through PPT
Compensation:
A reasonable estimate of the base salary range for this role is 108,000 USD - 148,000 USD.
Job Location(s):
Stamford, Connecticut
Source:
Company Career Section
Competition:
N/A
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