Manager Customer Excellence
henkel
administration

Job Description:

This position is with our Consumer Brands business unit � where we empower our employees to bring the best Laundry & Home Care and Hair products to people around the world.

Daily Responsibilities:

Serve as the primary supply chain contact, leading customer engagement and building trusted partnerships. Execute strategic initiatives to drive value creation, improve efficiency, and identify process enhancements. Apply a growth mindset with an end-to-end, cross-functional supply chain perspective. Act as a self-starter with strong ownership, accountability, and entrepreneurial decision-making. Drive continuous improvement and innovation in order management and cycle times to enhance responsiveness. Collaborate with cross-functional teams (Sales, Logistics, Planning, Customer Collaboration) to meet service, inventory, and performance targets Lead and communicate performance improvements in key metrics (Fill Rate, In-Stocks, Service Level, On-Time), leveraging deep expertise in supply chain systems and operations (EDI, warehousing, scheduling, demand planning).

Job Requirements:

Bachelor�s degree in supply chain, Business Administration, or a related field preferred (or equivalent professional experience). Expert knowledge of SAP modules (specifically Order-to-Cash/SD) to execute order processing, monitor inventory, and track shipments. Proven track record managing the end-to-end order lifecycle from initial ingestion to final delivery and billing. Deep understanding of major retailer supply chain requirements to maximize On-Time In-Full metrics and prevent compliance fines. Strong history of collaborating directly with retail replenishment teams and buyers to streamline logistics Ability to align customer service workflows with internal Sales, Logistics, Warehousing, and Finance teams. Advanced capability in Microsoft Excel (Pivot Tables, VLOOKUPs) and BI tools to audit fulfillment performance. Experience hiring, training, and mentoring a high-performing team of customer service specialists.

Compensation:

The salary range for this role is $110,000.00 - $145,000.

Job Location(s):

Stamford, Connecticut

Source:

Company Career Section

Competition:

N/A

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