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Senior Account Specialist
henkel
administration
Job Description:
This position is with our Consumer Brands business unit where we empower our employees to bring the best Laundry & Home Care and Hair products to people around the world.
Daily Responsibilities:
Oversee all open orders to ensure on-time delivery while serving as the primary point of contact for customer inquiries, logistics issues, and Top Tier account supply chain activities
Make key fulfillment decisions, including stock transfers, alternate distribution center shipping, and adjusted delivery timelines with customers
Analyze service performance (in-stocks, on-time delivery, service levels, penalties) and develop action plans to meet or exceed KPIs
Collaborate with carriers and internal teams to expedite shipments, manage refused/discontinued product returns, and resolve billing discrepancies cost-effectively
Allocate limited inventory strategically to prioritize key accounts and maintain high service levels
Drive continuous improvement by analyzing customer data and supply chain trends, identifying opportunities, and partnering with Sales/Marketing on customer-specific programs
Act as a subject matter expert and relationship ownerleading meetings, supporting customer visits, training new hires, and influencing KPIs and operational improvements
Job Requirements:
Bachelors Degree preferred
2+ years experience in customer service, sales, or supply chain
Proficient in Microsoft Office (Excel, Word, Power Point) and web-based applications.
Knowledge of supply chain/logistics in a consumer products or related industry preferred with a strong customer focus.
Ability to communicate and work well with all levels of management.
High degree of organization and quantitative skills.
Self-motivated problem-solving ability.
Ability to work in a team environment. Highly motivated; enthusiastic, energetic, capable of working in a fast-paced environment.
Compensation:
The salary range for this role is $85,000.00 and $105,000.00.
Job Location(s):
Stamford, Connecticut
Source:
Company Career Section
Competition:
N/A
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ITT is moving from White Plains, New York, to Washington Blvd. in Stamford.
