Customer Solutions Specialist
accuratelockandhardware
administration

Job Description:

Accurate Lock and Hardware is looking for someone to join our customer solutions team. In this role, you will communicate with customers via phone and email, help determine their requirements, process purchase orders, provide quotations, check on order status and expedite orders. You will be part of a team that provides customer service and support for a wide array of products to a network of showroom and contract hardware distributors, OEM accounts, architects, designers and specifiers.

Daily Responsibilities:

Be knowledgeable about our product offering Field general phone calls and emails regarding product inquiries, order status, technical support, quotation requests, etc. Provide quotations with price and lead times Interact with customer base via email Emphasize and highlight our product features and key benefits Answer questions about our products Apply product knowledge to the customers� applications Collaborate with colleagues on many levels to provide solutions for customers

Job Requirements:

Positive attitude and disposition, especially when interacting with other customers Ability to multi-task and work on multiple projects at a time Attention to detail, problem solving and communication skills Good organizational skills and ability to manage a fluctuating workload Solution-based mindset Aptitude for simple math including fractions and decimals No industry experience is necessary, diverse backgrounds are welcome.

Compensation:

N/A

Job Location(s):

Stamford, Connecticut

Source:

Company Career Section

Competition:

N/A

Is there an interview guide for accuratelockandhardware?

Yes

Click Here for Company Interview Guide

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