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Manager, Technology
point72
information technology
Real Time Communications
Job Description:
As a member of Point72s Technology team, we encourage and support your professional development from day onehelping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosityall while delivering real business impact for our multi-billion-dollar global business.
Daily Responsibilities:
Define and lead the global real-time communications strategy and roadmap to support the firms trading, research, and collaboration needs
Build and scale enterprise-grade trader voice and trading-floor communications platforms that deliver low-latency, high-availability, and measurable business impact
Lead, recruit, and mentor a large, cross-functional team of engineers, operators, and product managers to deliver continuous improvement and operational excellence
Design and execute end-to-end migrations to cloud telephony and contact center platforms, including planning, cutover, and post-deployment optimization
Partner with trading desks, business leaders, and security teams to translate business requirements into resilient, auditable communications services and service-level agreements
Manage relationships with major vendors and service providers, negotiating contracts and driving vendor accountability for delivery and support
Drive operational readiness through incident response, capacity planning, monitoring, change control, and fault-tolerant architecture for real-time voice and collaboration services
Oversee architecture, security, and compliance for all real-time communications components, ensuring integration with enterprise networking and identity systems
Set performance metrics, manage budgets, and deliver measurable improvements in availability, latency, and user experience
Job Requirements:
Bachelors degree in computer science, engineering, telecommunications, or a related field, or equivalent technical experience
10+ years of hands-on experience in enterprise telephony, real-time communications, or voice technology roles, including designing and deploying cloud telephony at enterprise scale
Demonstrated experience leading large, cross-functional technical teams responsible for both operations and engineering
Direct experience with trader voice systems and trading-floor communications operations
Hands-on experience implementing and operating telephony and collaboration platforms, including BT, Cisco, Cloud9, Unigy, Zoom, and enterprise contact center solutions
Proven experience managing carrier and vendor relationships, circuit lifecycles, and delivering large-scale voice projects with measurable outcomes
Strong technical expertise in voice networking, including SIP and related protocols, session border controllers, and voice quality management for real-time services
Strong program management, stakeholder engagement, and written and verbal communication skills
Based in New York or Stamford, Connecticut, with availability for after-hours support and major deployments
Commitment to the highest ethical standards
Compensation:
The annual base salary range for this role is $250,000-$300,000 (USD)
Job Location(s):
Stamford, Connecticut
Source:
Company Career Section
Competition:
n/a
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Philip Morris International plans on relocating from New York City to Stamford, Connecticut.
